Statement of Understanding (SOU)
Pride Cruisin’ 2018
Cruise Event Terms
INTRODUCTION – PLEASE READ!
It is extremely important that all guests read this Statement of Understanding (SOU). Failure to read the SOU cannot be used as an excuse for not being aware of Ebony Pyramid Entertainment (EPE) terms and conditions.
The registration process is designed to provide Ebony Pyramid Entertainment (EPE) with information to assist in tracking guests’ accounts and administrative process. In the registration process, guests must provide their legal full legal name, birth date, and legal gender for cruise registration and for the EPE Registration Form. This information is required by the U.S. Department of Homeland Security. Failure to provide requested and/or accurate information may subject the guest to an administrative fee for correction, loss of amenities, and/or denied access onboard the cruise ship or into EPE activities.
In order to receive periodic updates and pertinent information, guest must ensure they provide EPE with a valid address/email address and other pertinent contact information. EPE is not responsible for the inability to contact guests because contact has changed or has access issues. It is the guests’ responsibility to notify EPE of any changes or to correct any access issues. EPE will not be held responsible for losses based on a guest’s failure to update personal information.
It is not the responsibility of Ebony Pyramid Entertainment to ensure that a guest’s room/cabin mate(s) makes their payments or meet other obligations. If guest’s room/cabin mate(s) fails to make all payments and is cancelled, guests will not and cannot hold EPE liable.
Guest deposits and pass payments are NON-REFUNDABLE.
Guests are responsible for booking their own host hotel room, cruise cabin, transportation, and passes. When booking, Guests MUST use the Company’s/EPE codes in order to take advantage of the EPE passes.
1) EPE Passes
Guests must purchase an EPE Pass to take advantage of amenities and services offered during the Pre-Cruise and Cruise. There are two primary EPE Passes, 1)Combo Pass that covers both Pre-Cruise and Cruise and 2)Cruise Pass that covers events onboard the ship and at the port of call(s). There is no Pre-Cruise pass available. Guests not purchasing the Combo Pass or that are not cruising, must pay for each Pre-Cruise amenity and service separately, during the Tampa, Florida Pre-Cruise. Online sale of the EPE Passes will end within 30 days of the event. Once online sales end, guests must purchase passes during the Pre-Cruise. If Cruise only guests did not purchase their pass online or at the Pre-Cruise, they will not be able to purchase a pass onboard the ship and will not be allowed to enter any onboard ship activities, but will be able to pay for events at the port of call(s), if available. The cost of the passes will increase each month and if there is a significant item added to the event, the rate may increase, without making rates retroactive to guests that have already paid in full. The EPE Passes are NON-REFUNDABLE.
Guests are required to book their cruise within 60 days of purchasing an EPE Pass. Failure to do so will create a Late Booking/Pass Fee that must be paid in addition to the current pass rate.
2) Cruise Booking
The cost of the cruise is based on Royal Caribbean Cruise Lines (RCCL) cabin choice and rates. Guests must call RCCL direct and book their cruise under the EPE Group Booking Code. Guest must also request Late Dining (8:30pm) in order to be seated with the group. EPE will not involve itself with guests booking or payment matters with RCCL. In order to be a part of the EPE cruise group onboard activities and services, guests must purchase either the EPE Combo Pass or the Cruise Pass. If a guest books outside the EPE Group Booking Code, an additional fee will be charged, in addition to the EPE Pass.
Guests are required to purchase an EPE Pass within 60 days of booking their cruise. Failure to do so will create a Late Booking/Pass Fee that must be paid in addition to the current pass rate.
3) Host Hotel Booking & Pre-Cruise
In order for a guest to take advantage of the services and amenities provided during the Tampa Pre-Cruise, they must purchase an EPE Combo Pass and be booked at the Host Hotel, under the EPE code. The rate and Host Hotel booking information will be provided by EPE. Every guest with an EPE Pass must be listed as a guest of the Host Hotel. The Host Hotel group booking is based on single and double occupancy. If guests book a room with Triple or Quad, none of the guests in that room will receive their pass amenities or services. Guests may be required to pay one night in full, upon booking their hotel room. On the day of check-in, EPE has requested the hotel make allowances for guests’ check in to begin at 7:00 am. This early check-in time is not a guarantee. All hotel expenses are the sole responsibility of the guest.
It is recommended that guests fly into the Tampa International Airport. Guests will be responsible for transportation from the airport to the Host Hotel. It is suggested that guests arrive to Host Hotel by 12:00pm on Pre-Cruise day to take part in the major activities and Opening Ceremony.
4) Outside Bookings
If a guest books the cruise without using the EPE Group Booking Codes, EPE may allow the guest to book into the EPE group by paying the current rate for the EPE passes, plus a minimum fee of 50% of the current rates. Outside Booker must purchase both packages, even if Pre-Cruise is in session or past. A fee may also be set for guests outside the EPE bookings for Tampa, Key West, and Cuba.
5) Transportation To/From Tampa & To/From The Port
EPE is not responsible for providing guest transportation or bookings to Tampa. It is recommended that guests arrive a day prior to the cruise. EPE is not responsible for missed or delayed flights that cause guests to miss the Cruise and/or Pre-Cruise events. Pre-Cruise guests must make their own ground transportation arrangements to the Host Hotel. Transportation from the Host Hotel to the port on the cruise departure date will be provided for Pre-Cruise guests. Cruise only guests must make their own ground transportation arrangements to the port. Transportation after the cruise from the port to the Tampa International Airport can be purchased from RCCL, while onboard the cruise. Other than that, guests must make their own arrangements for transportation from the port.
All payments (outside RCCL and Host Hotel booking) are applied to guests EPE Combo and Cruise Pass, as well as any other EPE services available. Payments may be made online at www.EbonyPyramidUSA.com.
Payment receipt dates will be considered the date of online payment. The EPE online payment vendor is Pay Pal and may be subject to change at any time. Any issues with Pay Pal should be dealt directly with Pay Pal, as EPE has no control over their operations. When making payments on the Pay Pal site, please use email address of email@example.com. When making online payments guests must note who to direct payments to. Guests that use the online payment system may be assessed an online processing fee. The fee will be assessed to the account of all guests referenced in a payment (example: if someone is making a payment on behalf of other guests, those other guests will be assessed the fee). EPE will not process any other correspondence noted with payments (i.e., leaving a note in the payment for anything other than about the payment). Guests must submit issues other than payments to the appropriate email account or other EPE contact methods.
The guests deposit and payments are NON-REFUNDABLE for EPE passes and other services purchased. The RCCL and Host Hotel payments are subject to the terms set by those vendors and guests must contact them for cancellations.
VI. IDENTIFICATION & BOARDING SHIP
Each guest must have proper identification to meet U.S. Department of Homeland Security/US Customs and Border Patrol standards before they are allowed to board the ship. It is the ultimate responsibility of each guest to meet all passport or document requirements. EPE is not responsible if guests are denied boarding due to failure to meet RCCL and/or government requirements. If guest is denied boarding due to their failure to meet these requirements, no refund or allowances will be provided to the guest from EPE. Guest will have to work with RCCL for any credits or arrangements.
a) Travel Documentation Requirement
RCCL and the government have guidance and required policies for travel. For more information, see RCCL Travel Documentation.
b) Cruise Documents (Boarding Passes)
Cruise confirmation and documents will be provided by RCCL, based on guest’s individual booking with RCCL. EPE will not involve itself with guests booking or payment matters with CCL.
c) Cruise Ticket Contract
As part of EPE’s group contract with RCCL, all guests must abide by RCCL’s Cruise Ticket Contract. Failure to do so will hold you accountable to RCCL terms.
d) Passenger Bill of Rights
The Members of the Cruise Lines International Association are dedicated to the comfort and care of all passengers on oceangoing cruises throughout the world. To fulfill this commitment, RCCL has adopted the Passenger Bill of Rights.
The cost of the EPE Combo and Cruise Passes cover the cost of operations and administration, promotions, entertainers’ travel, entertainers’ compensation, entertainers’ hotel lodging, entertainers’ cruise, staff hotel lodging, staff cruise, t-shirts, gift bag souvenirs, shuttle buses for transportation services, entertainment showcases, and specialized activities. In order to be a part of these activities or receive these specials, guests must be at designated locations, at designated times. If a guest misses those times, EPE should not be held at fault. If guests miss an activity that EPE provided passes, souvenirs, or gifts, the guest is not entitled to those items, nor is EPE required to provide them in the aftermath. Guests may also be required to wear special bracelets, have special passes, special marks, or EPE card. If these items are lost, guests must pay a fee for replacements. If guest refuse to wear/receive the proper items or allow EPE to place it on them (in some required instances) then the guest will not be allowed to participate in the event(s) being covered. No guest will be allowed to pick up passes for another guest.
If it is found that an EPE guest is allowing their passes or access device to be used by a non-EPE pass guest, in means to fraud, the EPE guest will loose all EPE privileges from that point, to possibly include access to EPE Cruise activities, if the violation is during the Pre-Cruise.
VIII. CONSENT OF PHOTOGRAPHY, VIDEOGRAPHY, AND OTHER MEDIA
EPE will document this event through +photography and video. All guests must understand that their attendance to this event consents EPE to photograph, video, or use other media for documenting the event for archives and promotions. Guests must be aware that posing for group photos may subject them to being placed in online advertisements, flyers, handbills, video, or other forms of reprographics. Please, be aware that other guests may submit photos to EPE. So, ensure that individuals are aware of your wishes not to be in EPE promotions. During shows/stage productions, EPE will be video taping the productions. So, guests not desiring to be in the video must ensure that they do not sit up front or approach the stage. In the event that a guest appears in a photograph that is used by EPE for promotions, the guest may request it be removed from promotions, in writing. EPE will consider the request, but not guarantee it. If the promotion is part of flyer or other printed distribution, EPE may complete all distribution, unless the guest wants to pay to have the promotions re-printed. Video productions will not be edited, it will run as taped. If a guest enters a competition, they are consenting to being photographed or video taped. No one is allowed to photograph or tape this event and sale for a personal profit, without the written consent of EPE. All images and videos sent to EPE via email or posted on EPE Social Networking media or tag EPE authorizes EPE to use the image or video, without consent or expiration.
EPE will not be held liable for any discrepancies of its contractors or vendors. EPE cannot/will not be held responsible for cancellation, re-routing, or schedule changes of the cruise due to “Acts of God”! In this event, guests will only be provided compensation based on the offers made by RCCL. NO refunds of any sort will be provided by EPE. In the event where an agenda or venue has to be changed, EPE will not be liable to refund any funds to guests. EPE will do its best to rectify any unforeseen situations to the point of a new venue, cutting or adding transportation, or total cancellation.
EPE is not and will not be held responsible for the unlawful acts of its guests. Guests will be held liable for any damages or actions against or to any vendors, fellow guests, or the general public and/or property. Guest acknowledges that it will not name EPE in any suits based on their own unlawful or unjust actions.
CODE OF CONDUCT
EPE has always hosted world-class guests, but a Code of Conduct must be addressed to fulfill our Host Hotel and RCCL concerns. During the Pre-Cruise, guests must conduct themselves in a proper manner. Guests should be aware that the Host Hotel terms and that the hotel has minors and other patrons and EPE ask that its guests conduct themselves in a proper manner and avoid wearing improper wardrobe in public and common areas. Guests should also avoid the use of any illegal drugs or illegal behavior while on the hotel property and in the Pre-Cruise host city.
RCCL policy is not intended to be all inclusive, and it is likely there will be conduct issues that it does not specifically address. In that event, as in all others, guests are expected to follow the direction of the ship’s officers to ensure the safety, security and wellbeing of guests. In addition to the RCCL Cruise Ticket Contract, guests are expected to comply with applicable laws of the various countries that they visit.
X. RESERVED RIGHT TO CANCEL
EPE reserves the right to cancel any amenities and services to a guest for failure to follow guidelines set forth in this Statement of Understanding. If a guest’s pass is canceled, any refund is at the discretion of EPE. No refund will be provided if the actions of the guest are so egregious that removing the guest was necessary to avoid any potential incidents.
Ebony Pyramid Entertainment