20 SOU

Project Destination Pride – EPE 20th Anniversary Celebration
Statement of Understanding
Version 20.2
20 June 2019



It is extremely important that all guests read this Statement of Understanding (SOU). Failure to read the SOU cannot be used as an excuse for not being aware of Ebony Pyramid Entertainment (EPE) terms and conditions.

The registration process is designed to provide Ebony Pyramid Entertainment (EPE) with information to assist in tracking guests’ accounts and administrative process for EPE 20th Anniversary Celebration (Event).  In the registration process, guests may be required to provide their legal full legal name, birth date, and legal gender for resort registration and for the EPE Registration Form.  This information is required for international travel by the U.S. Department of Homeland Security. Failure to provide requested and/or accurate information may subject the guest to an administrative fee for correction, loss of amenities, and/or denied access to resort amenities or into EPE activities.

In order to receive periodic updates and pertinent information, guest must ensure they provide EPE with a valid address/email address and other pertinent contact information.  EPE is not responsible for the inability to contact guests because contact has changed or has access issues. It is the guests’ responsibility to notify EPE of any changes or to correct any access issues. EPE will not be held responsible for losses based on a guest’s failure to update personal information.

It is not the responsibility of Ebony Pyramid Entertainment to ensure that a guest’s room-mate(s) makes their payments or meet other obligations. If guest’s room-mate(s) fails to make all payments and is cancelled or cause other room-mate(s) additional fees, guests will not and cannot hold EPE liable.

Guest deposits and pass payments are NON-REFUNDABLE.

Guests are responsible for booking their own resort accommodations, transportation, and passes. When booking, guests MUST use the Company’s/EPE codes in order to take advantage of the EPE pass activities.

1) EPE Anniversary Pass
Guests must purchase an EPE Pass to take advantage of amenities and services offered during the Event. The EPE Anniversary Pass covers private EPE activities and amenities throughout the Event. Guests not purchasing the Anniversary Pass may not participate in the private EPE activities or receive any amenities. Online sale of the EPE Anniversary Pass will end within 10 days of the Event. Once online sales end, guests may purchase the pass on Day One at a higher rate. The cost of the EPE Anniversary Pass will increase as the event gets closer. If there is a significant item added to the Event, the rate may increase, without making rates retroactive to guests that have already paid in full. The EPE Anniversary Pass is NON-REFUNDABLE.

Guests are required to book their resort accommodations within 30 days of purchasing the EPE Anniversary Pass. Failure to do so will create a Late Booking/Pass Fee that must be paid in addition to the current pass rate.   

2) Resort Booking
The cost of the San Juan Marriott Resort and Stellaris Casino is based on the Host Resort accommodation type and occupancy choice.  Guests must call the Host Resort or use website (if available) to book their accommodations direct. Guests must book their accommodations under the EPE Group Booking Code. If a guest books outside the EPE Group Booking Code (or through a third-party service), an additional fee will be charged, in addition to the EPE Anniversary Pass.

Guests are required to purchase an EPE Anniversary Pass within 30 days of booking their resort accommodations. Failure to do so will create a Late Booking/Pass Fee that must be paid in addition to the current pass rate.

3) Resort Details
In order for a guest to take advantage of EPE services, activities, and amenities provided during the Event, they must purchase an EPE Anniversary Pass and be booked at the Host Resort, under the EPE code. Every guest with an EPE Anniversary Pass must be listed as a guest of the Host Resort. The Host Resort group booking is based on single to quad occupancy. If guests choose a Triple or Quad Occupancy, they will be required to pay an additional fee for their pass. On the day of check-in, EPE has requested the hotel make allowances for guests’ check in to begin at 7:00 am.  This early check-in time is not a guarantee. All resort expenses (outside what was booked) are the sole responsibility of the guest.

It is suggested that guests arrive to Host Resort by 12:00pm in order to take part in the major activities and Opening Ceremony.

4) Outside Bookings
If a guest books resort accommodation without using the EPE Group Booking Code (by phone or online), EPE may allow the guest to book into the EPE group by paying the current rate for the EPE Anniversary Pass, plus a minimum fee of 50% of the current rates.

If it is discovered that a guest booked using the EPE Group Booking Code and did not purchase an EPE Anniversary Pass, EPE will have the resort change the room accommodation rates to the current accommodations rates. Meaning, all discounted room accommodation rates will be removed.

5)  Transportation To/From San Juan, Puerto Rico
EPE is not responsible for providing guest transportation or bookings to/from San Juan, Puerto Rico International Airport (SJU). EPE is not responsible for missed or delayed flights that cause guests to miss any EPE activities or amenities. Guests must make their own ground transportation arrangements to/from the Host Resort. EPE may   provide a list of recommended vendors.

All payments (outside Host Resort booking) are applied to guests EPE Anniversary Pass, as well as any other EPE services available.  Payments must be made through designated payment portals identified by EPE through www.EbonyPyramidUSA.com.

The guests deposit and payments are NON-REFUNDABLE for EPE Anniversary Pass and other services purchased.  The Host Resort payments are subject to the terms set by the resort and guests must contact them for cancellations.

Each guest must have proper identification to meet U.S. Department of Homeland Security/US Customs and Border Patrol standards before they are allowed to depart and return to the Continental United States of America.  It is the ultimate responsibility of each guest to meet all passport or document requirements. EPE is not responsible if guests are denied entry at any port due to failure to meet government requirements.  If guest is denied entry due to their failure to meet these requirements, no refund or allowances will be provided to the guest from EPE.

The cost of the EPE Anniversary Pass covers the cost of operations, administration, promotions, entertainers’ travel, entertainers’ compensation, entertainers’ hotel lodging, staff hotel lodging, staff compensation, t-shirts, gift bags, souvenirs, resort meeting space, resort food and beverage, entertainment showcases, and specialized activities.  In order to be a part of these activities or receive these specials, guests must be at designated locations, at designated times. If a guest misses those times, EPE should not be held at fault. If guests miss an activity that EPE provided passes, souvenirs, or gifts, the guest is not entitled to those items, nor is EPE required to provide them in the aftermath. Guests may also be required to wear special bracelets, have special passes, special marks, or EPE cards. If these items are lost, guests must pay a fee for replacements. If guest refuse to wear/receive the proper items or allow EPE to place it on them (in some required instances) then the guest will not be allowed to participate in the activity(s) being covered. No guest will be allowed to pick up passes or access devices for another guest. 

If it is found that an EPE guest is allowing their passes or access device to be used by a non-EPE pass guest, in means to fraud, the EPE guest will lose all EPE privileges from that point forward.

EPE will document this event through photography and video. All guests must understand that their attendance to this Event consents EPE to photograph, video, or use other media for documenting the Event for archives and promotions. Guests must be aware that posing for group photos may subject them to being placed in online advertisements, flyers, handbills, video, or other forms of reprographics. Be aware that other guests may submit photos to EPE. So, ensure that individuals are aware of your wishes not to be in EPE promotions. During shows/stage productions, EPE will be videotaping the productions. So, guests not desiring to be in the video must ensure that they do not sit up front or approach the stage. In the event that a guest appears in a photograph that is used by EPE for promotions, the guest may request it be removed from promotions, in writing. EPE will consider the request, but not guarantee it. If the promotion is part of flyer or other printed distribution, EPE may complete all distribution, unless the guest wants to pay to have the promotions re-printed. Video productions will not be edited, it will run as taped. If a guest enters a competition, they are consenting to being photographed or video taped. No one is allowed to photograph or tape this event and sale for a personal profit, without the written consent of EPE. All images and videos sent to EPE via email or posted on EPE Social Networking media or tag EPE authorizes EPE to use the image or video, without consent or expiration.

EPE will not be held liable for any discrepancies of its contractors or vendors. EPE cannot/will not be held responsible for cancellation, substitution, or schedule changes due to “Acts of God”! In this event, guests will only be provided compensation based on the offers made by Host Resort. NO refunds of any sort will be provided by EPE.  In the event where an agenda or venue has to be changed, EPE will not be liable to refund any funds to guests. EPE will do its best to rectify any unforeseen situations to the point of a new venue, cutting or adding services, or total cancellation. 

EPE is not and will not be held responsible for the unlawful acts of its guests. Guests will be held liable for any damages or actions against or to any vendors, fellow guests, or the general public and/or property. Guest acknowledges that it will not name EPE in any suits based on their own unlawful or unjust actions.  

EPE reserves the right to cancel any amenities and services to a guest for failure to follow guidelines set forth in this Statement of Understanding. If a guest’s pass is canceled, any refund is at the discretion of EPE. No refund will be provided if the actions of the guest are so egregious that removing the guest was necessary to avoid any potential incidents.

With Understanding,
Ebony Pyramid Entertainment

Where You're The Main Attraction!